Welcome to Monitor Support!
For Monitor ERP users
Need assistance? Read on!
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Frequently asked questions
What’s the fastest way to get an answer to my question?
Our online help is an extensive source of information, where you can perform searches in the specific area where you need assistance. Always check here first.
I’ve checked in the online help but can’t find a solution. What should I do?
If you can’t find the answer to your question in our online help, contact the Monitor Support Center. It’s best to include the question in an e-mail. Include screenshots and as much information as possible that will help us to resolve the issue.
State the module and procedure where the problem occurs, such as “Manufacturing module” and “BOM and routing”. We’ll also need your company ID. The more information and concrete details you provide, the quicker we can help you.
You’ll find the form at the foot of the page.
How quickly can I get help?
We aim to respond to cases received within eight hours. The time taken to resolve a case may differ depending on the issue involved. Straightforward cases can be resolved the same day, others may take more time. Get in touch with us and we’ll do our best to help.
Click here to visit our contact page.
If you have an urgent issue – for example, if production is at a standstill or you can’t send invoices – we recommend that you call us. You’ll find the telephone number at the bottom of the page.
How can I track the progress of my case?
By logging in to the Monitor Support Portal you can see the current status of your cases. There’s a link to the Support Portal at the top of the page.
What system requirements apply for Monitor G5?
When is the Asia Support Center closed?
Please note that the Asia support center is closed on the following Public Holidays (see list below), however, our Swedish support center has English-speaking Support Technicians that can assist you on most of these days. Bear in mind that this center may have a different time zone, which may affect the opening hours.
Public holiday calendar 2024
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01 Jan |
Mon |
New Year |
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10 Feb |
Sat |
Chinese New Year |
12 Feb (Mon) |
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11 Feb |
Sun |
Chinese New Year |
13 Feb (Tue) |
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10 Apr |
Wed |
Hari Raya Aidilfitri |
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11 Apr |
Thu |
Hari Raya Aidilfitri |
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01 May |
Wed |
Labour Day |
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03 Jun |
Mon |
Agong’s Birthday |
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17 Jun |
Mon |
Hari Raya Haji |
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31 Aug |
Sat |
National Day |
02 Sep (Mon) |
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16 Sep |
Mon |
Malaysia Day |
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31 Oct |
Thu |
Deepavali |
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25 Dec |
Wed |
Christmas |
Need help?
There are different ways to contact the Monitor Support Center.
For urgent issues, or if you’d prefer to talk to us, you can phone +60 4371 7813 or email support@monitorerp.com.
- Malaysia Support: 8 a.m.–5 p.m.
- Sweden Support (English Language only): 5 p.m.–11p.m. (GMT+8).
- We offer support in the local language through our subsidiaries and partners in Malaysia, China, Denmark, Norway, Finland, Estonia, and Poland.
Sometimes we’ll need to see your system with our own eyes to find a solution. In this case, we’ll use Splashtop.
Connect using Splashtop
Click here to get up and running with Splashtop.
Tip! Add Splashtop to the desktop in your Monitor ERP application with the desktop component, Favorites. This means you’re only one click away from getting help via remote control.