Quality management at Monitor
We strive to constantly improve our quality, with the aim that every customer is satisfied with our product and the services we deliver. In order to achieve this, our quality management is a dynamic process. We adopt a focused and goal-orientated approach to our work and choose the right activities, throughout the organization.
Monitor’s dedicated and knowledgeable employees have extensive experience and cutting-edge expertise. They are our most important asset. It is their skill, creativity, hard work and satisfaction that make it possible for us to meet our customers’ expectations.
To ensure the continued commitment of our workforce and meet our quality requirements, our employees take part in internal and external training based on Monitor’s core values: We are committed and down to earth, with a long-term outlook.
We work in a structured way to resolve issues and create tangible improvements. We aim to identify all significant nonconformities – that is, when we fall short of what is required – before continuing to work with each incident in turn. We search for the root cause and take action to ensure the outcome is effective and sustainable – both in the short and long term. It should not happen again!
All relevant departments meet once a month to coordinate their work. We review the current situation, learn from each other and decide how to manage cases that involve multiple departments.
We are constantly working to improve and develop our software and working processes. Each small step the organization takes strengthens us and takes us forward – this is the hallmark of effective quality management. Monitor’s Quality Council performs ongoing critical analysis of all completed activities. We are self-critical, asking ourselves: Did this lead to an improvement? Could we do more? Are we ready to take the next step? This leads to new ideas for improvement.