MARK-JOHN Sp. z o.o. has been producing metal spare parts for the automotive, agricultural and machinery industries for almost 20 years, working with many well-known European customers. The company has extensive experience in stamping and bending parts, often handling highly complex and precise components. On a daily basis, they produce parts in both structural steel, stainless steel, spring steel, wear-resistant steel, tool steel and non-ferrous metals, and protect the products by powder coating, galvanising or blackening. We visited them six months after implementing Monitor ERP to see how they use the system in their production and to gather their feedback on it.

There were several crucial factors in choosing Monitor as our ERP system: "We received feedback and observed from friendly companies that custom-built systems often did not perform well. Monitor offered a complete solution, fully focused on and optimized for production. Additionally, the fact that Monitor is dedicated entirely to manufacturing companies was extremely important to us. We had previously attempted to implement other software but encountered numerous challenges, as those systems were primarily designed for commerce. That’s when we faced problems that couldn’t be resolved," says Janusz Przybylski, owner of MARK-JOHN.

The system implementation itself went smoothly within the company, and those involved also appreciate the support provided by Monitor's consultants and support department: "The implementation was very straightforward. Even at later stages, when challenges arose, they were resolved in literally 20 minutes through remote desktop support. I rate the support department’s work as 10/10—whenever I call, I receive the help I need with no issues. I also greatly value that the consultants have experience in production companies, which is extremely helpful in fully understanding our situation," adds Jakub Tuta, quality controller and ERP system administrator.

MARK-JOHN had clear expectations of Monitor from the outset: "We needed professional and complete production management. I believe that after full implementation, we will achieve this—though, of course, it still takes time to learn everything. The system already enables us to create a structure that everyone can use. Daily use of Monitor has also improved communication within the company among individual employees," says Janusz Przybylski.

Employees appreciate Monitor ERP’s capabilities on many levels: Warehouse control is particularly useful for us, as we didn’t have it before. Now, we can also accurately account for production since each analysis provides a full picture of the situation. Even if there were errors in the past, Monitor helps eliminate them in real-time, lists Janusz Przybylski. Jakub Tuta adds, "We also appreciate the ability to generate orders to suppliers and monitor their timeliness, all the automation, and the connection to emails and attached drawings. We can also switch co-operators seamlessly. Everything is now clearly visible to each employee, and the flow of documentation is quick and accurate, with live modification and editing capabilities that are very important to us. Monitor offers almost unlimited options for modification and adaptation to our needs."

Monitor ERP has also added value to MARK-JOHN’s growth: Since we now have complete control, which we didn’t have before, our development is clear. Employees engage with the system, and everyone contributes to the growth of our company," concludes Janusz Przybylski.

"We also share our opinions on the Monitor Idea Forum; it’s great to have such a platform. A pragmatic approach and listening to customer feedback are evident here," adds Jakub Tuta.

From the consultant:
Each implementation of Monitor ERP follows a structured process but is unique every time, as we listen to our customers from the beginning. We ensure that, with the system launch, they achieve their key business goals, set at the start of the project. MARK-JOHN is a rapidly growing company, continually increasing production volume, so it’s particularly important to constantly monitor and control the timeliness of raw material deliveries and have complete information on production progress. Alongside comprehensive logistics functionalities, MARK-JOHN also values the analytical modules in finance, which provide data essential for making strategic decisions. We are delighted that Monitor can support MARK-JOHN in its ongoing development, comments Dawid Biniek, the consultant responsible for the implementation.