Piwek Centrum Obróbki Numerycznej Sp.z o.o. Sp.k.  provides services in the field of machinery, grinding, assembly, permanent marking, and measurement services. It supplies parts for industries like railway, mining, paper, automotive, food, hydraulic, pneumatic, gas, and agriculture.

Piwek is a family company that has been operating on the Polish and foreign market for over 23 years.

“We provide services in specialized mechanical processing of metal products. Our customers are located both in Poland and internationally. We cooperate with companies from Germany, Switzerland, Sweden, Denmark, Austria, Belgium, Finland, and the USA, among others. We focus on keeping the quality of our services at the highest level, and above all, we focus on the safety and development of our employees, who are our greatest investment,” says Mateusz Piwek, vice president of the company.

Read more: Monitor G5 – a new generation of ERP

They had been running Monitor G4 since 2016. Upgrading to G5 was a natural step towards a modern, digitalized workflow, and the integration of machines and an ERP system.

“We wanted to get access to the new functionality that wasn’t available in G4, like being able to create your own forms and dashboards, and a more effective production planning,” says Mateusz Piwek.

They divided the upgrade into different stages for different departments within the company, so that if they ran into any problems, it wouldn’t paralyze the entire company . After completing the upgrade of the individual departments, they could start implementing new elements that they hadn’t used before.

“Thanks to this approach, our individual departments were smoothly upgraded to the new version. The people in each department could check out the differences and compare with the current version. This was very helpful because, as it turned out, there were changes not only in the interface, but also in the functionalities, which required deeper exploring and consultations with the Monitor ERP team,” says Mateusz Piwek.

Read more: Koenigsegg found the key to a successful G5 upgrade

It's important, says Mateusz Piwek, to take your time testing the new system, to make the upgrade run as smoothly as possible.

“In retrospect, I would personally extend the testing period. During this stage, individual users should write down all their doubts and any difficulties they encounter. I also believe that it’s important to have a Monitor consultant physically present during the upgrade.”

Overall, he is very pleased with the new system, thanks to several new functions.

“Monitor lets you keep track of the order fulfillment in real time, and you can easily and quickly generate the reports you are interested in. Also, registering an offer or order is very intuitive. To get to know it, you just watch the training videos that are available through Monitor Academy. And in case of any problems, it’s always possible to contact a consultant or send a question to the support.”

Read more: Monitor Academy – a new way to learn G5

Delivering high quality products is a key factor for Piwek. It maintains a level of 99.9% compliance to customer demands and are on time 96% of the time.

“Monitor has streamlined our offering process, which has resulted in faster responses to inquiries. And we have been able to eliminate a lot of databases that we used to have in Excel,” says Mateusz Piwek.

“Thanks to Monitor, we have improved our production planning. With Monitor G5, we get a much better management of our machine occupancy, which in turn means we can meet our customers’ demands a lot faster.”

Important years in the history of Piwek

1996: Started the business in a home garage – production of frames for prams.

1999: New production buildings and purchase of 13 conventional milling machines.

2010: Opening to world markets.

2016: 20-year anniversary of the company, and implementation of the ERP system Monitor.

2021: Upgrade to Monitor G5.