The company creates custom, individually designed solutions, from single components to advanced air conditioning systems. It implements projects and develops tailored products, delivering them in the shortest time possible.

What were your requirements regarding the introduction of an ERP system?

"The key challenge that requires a properly functioning ERP system is a complex supply chain. In our case, this includes more than 250 global component suppliers from Europe, China, and the United States, who supply us with more than 5,000 parts. We use these parts to create individual solutions for 200 customers, who are also spread all over the world. This creates a need for optimal planning and use of resources," explains Mariusz Król, President Europe, Mobile Climate Control.

"Frequent production variability, resulting from fine-tuning solutions to the individual needs of our customers almost every time, also entails a complex risk of errors. In our case, the quality assurance process is applied at all stages of operations. All quality factors are addressed at the process building stage, becoming part of its DNA, whether it is a manufacturing, HR, technical, or customer service process," says Robert Kaleta, Quality Director Europe, Mobile Climate Control.

"The operation of a discrete manufacturing company, with a lot of retooling, includes a series of advanced processes that often are very loosely connected. It is essential to have an ERP system able to combine them all and properly support them. An ERP system is a ‘backbone’ supporting operation of the other parts of the organism. A fully functioning ERP system means a better-functioning company," says Dawid Kozioł, IT Manager, Mobile Climate Control.

"Our previous ERP solution has not been developed for many years. It did not allow us to efficiently and comprehensively supervise all stages of production, including taking advanced corrective and preventive measures that could improve quality control and complaint processing," Kozioł adds.

Why did you choose MONITOR ERP?

"When looking for the right software, we considered many factors. A suitable ERP system should not only streamline and integrate advanced manufacturing processes and enterprise resource planning, but, more importantly, its implementation should proceed smoothly, without interfering with everyday operations. We chose the MONITOR ERP system, which could meet both these needs."

"Monitor ERP system covers all key areas of our business, such as production, sales, purchasing, inventory, and finance processes. Then there are additional applications, such as accounting management, electronic data interchange (EDI) and barcode scanning using mobile terminals (PDA)”, explains Kozioł.

How did the MONITOR ERP implementation go?

"We managed to finalize the whole implementation within four months. An important factor was the possibility to relocate and integrate all processes without interrupting our regular operations,“ he adds. “Before starting the actual transition to a new ERP system, not only did we accurately describe all the processes in our company, we also reorganized so-called Master Data. This made it possible to quickly and seamlessly implement the new system. The period of migration from the old solution was reduced to a minimum. Users very quickly mastered the new software environment. MONITOR ERP provides an excellent user experience, so the time needed for staff training could also be reduced."

What are the key benefits of the implementation?

"Since its implementation, the system has run very smoothly; not only increasing performance, but also improving the transparency of all processes in our company. MONITOR ERP was implemented only a few months ago, but we have already seen an increase in integrations with our customers, and the acceleration of many tasks."

"By implementing the system, we have achieved the intended goal – we have created an efficient channel for communicating with customers,” explains Król. “Now, based on customer feedback, we are able to plan demand in advance. The high integration level of multiple processes – production, logistics, finance, etc. – supported by advanced analysis and the ability to gain new insights, allows us to act dynamically and flexibly. At the same time, we are already considering new functionalities, for example, warehouse management."