Support Service

Catharina Wiklund

Welcome to Monitor Support!

Let me tell you what the personnel here at the Monitor Support Center can offer our customers.

We are a team of seven support technicians based at our office in Penang, Malaysia, providing assistance to all customers using MONITOR ERP in Asia. We work in close cooperation with our local consultants, developers as well as our support team at the head office in Hudiksvall, Sweden. We have more than 50 support technicians working at the head office.

We are proud to provide a multilingual service in Penang, and we are proficient in English, Malay, and Chinese, enabling us to deliver professional support to regional customers within Asia Pacific. The staff working here have vast experience in the manufacturing industry, finance, and logistics. This means we can better understand your issues and offer you the best possible support.

One of our strengths is that practically every employee at Monitor works with customer support to some extent. Our developers and consultants work with customer cases at our Support Center on a regular basis, which gives us the opportunity to constantly improve.

Please don't hesitate to get in touch if there's anything we can help you with!

 

Best Regards
Lee Chian Liang, Support Manager Asia

Our support team 

Monitor Support Center consists of four teams which are responsible for different areas: