SUPPORT SERVICE

Catharina Wiklund

Catharina Wiklund: We really enjoy answering your questions and helping you with your problems.

Welcome to Monitor Support!

Let me tell you about what the personnel here at the Monitor Support Center can offer our customers.

There are more than 60 support technicians working at our head office in Hudiksvall. Since Monitor is expanding and has customers in many parts of the world, we also have around 10 people working with customer support in our office in Penang, Malaysia. This way we can offer better service to our customers in Asia.

We have varied backgrounds and experiences. Some of us came to work here straight out of school, while others have many years of experience in different businesses within the manufacturing industry, production planning, logistics, technology, and finance. We come from different countries and cultures, and we meet a lot of people every day. We are proud to be a multilingual team and we offer support in Swedish, English, Finnish, Spanish, German, Polish, Russian, Latvian, Lithuanian, Estonian, Malay, Mandarin, and Chinese.

We really enjoy answering your questions and helping you with your problems! We offer first line, second line, and third line support for MONITOR. This makes it possible for us to provide advanced support to our customers. Most of us work at the head office in Hudiksvall, in close cooperation with our Development department. One of our strengths is that practically every employee at Monitor work with customer support to some extent. Every day some of our developers and product owners are working with customer cases at our Support Center.
How can we help you?

Welcome! / Catharina Wiklund, Support Manager

Our Teams

Monitor Support Center consists of three teams which are responsible for different areas:

Team Manufacturing and Logistics helps you with questions regarding manufacturing, stock, purchase, sales, time recording, EDI, and shipping. For example, questions regarding net requirements, manufacturing orders, forecasts, delivery plans, stock valuation, stock count, order inflow, reporting, attendance recording, schedules, calculations, product configurations, booking of freight, EDI, machine integration, etc.

Team Finance helps you with questions regarding finance and accounting. For example, questions regarding chart of accounts, projects, reconciliations, accounts payable/accounts receivable, payment plans, economic reports, incoming/outgoing payments, invoices, fixed assets register, budgets, economic forecasts, VAT, electronic invoice management (EIM), etc. 

Our Tech Support handles deliveries of the software program, installations, and technical questions. For example, questions regarding printers, email, agent runs, integrations, adaptations, performance, etc.

Johan Högberg

Team Leader

Allan Bahram

Support Technician

Anders Bergström

Support Technician

Anders Johansson

Support Technician

Anna Andersson

Support Technician

BoJörgen Eriksson

Support Technician

Ellen Kristensson

Support Technician

Emil Bergman

Support Technician

Helen Hedin

Support Technician

Joanna Pohl

Support Technician

Jonatan Westner

Support Technician

Jonathan Forsberg

Support Technician

Kaupo Artel

Support Technician

Kristoffer Hagelberg

Support Technician

Magnus Hansson

Support Technician

Maria Ström

Support Technician

Marjukka Löwgrehn

Support Technician

Markus Sjöqvist

Support Technician

Mattias Holmberg

Support Technician

Michael Stenklyft

Support Technician

Mike Kemper

Support Technician

Ola Jonsson

Support Technician

Peter Pettersson

Support Technician

Robertas Buta

Support Technician

Thomas Sjöberg

Support Technician

Ulf Arvidsson

Support Technician

Peter Hermansson

Team Leader

An Groth

Support Technician

Ann-Louise Axlund

Support Technician

Bashar Jamil

Support Technician

Elisabeth Delin

Support Technician

Ewelina Matla

Support Technician

Gunilla Persson

Support Technician

Kristin Frisk Tjärnström

Support Technician

Linnea Brännström

Support Technician

Maria Brandt Nylén

Support Technician

Mathias Berglund

Support Technician

Mia Eriksson

Support Technician

Mikael Johansson

Support Technician

Sofia Brendt

Support Technician

Svietlana Nilsson

Support Technician

Christopher Hagman

Team Leader

Andreas Hallgren

Support Technician

Anton Bergström

Support Technician

Christian Jonsson

IT Technician

Filip Olsson

Support Technician

Hans Westh

Support Technician

Joakim Oknefjell

Support Technician

Kim Östlund

Support Technician

Lea Skärgård

Support Technician

Linus Fröberg

Support Technician

Madara Purina

Support Technician

Mikael Törn

Support Technician

Teija Öberg

IT Technician

Teresa Persson

Support Technician

Tobias Schön

IT Technician

Ulf Tunong

Support Technician